About us
2003
A Revolutionary Idea
EMS founded by two former CHEP employees with FCMG experience
2007-10
European Growth
Grew geographical operating base to mainland Europe, spreading footprint and service capability
2010-15
Dedicated Management
Increased size of team, including pooling specialists – focus on continued service levels
2015-20
Tech Solutions & Expansion
PalletPortal launched; Industry leading proprietary, bespoke software. EMS NorAm incorporated
2020-23
Managing 50m+ flows annually
CHEP, LPR, IPP, PECO & iGPS controlled for 120+ customers, operating in 12 countries and 3 continents
Founded in 2003, EMS began as a concept to help businesses navigate the complexities of returnable equipment management. Over 21 years later, EMS proudly serves more than 120 customers in 12 countries, operating across the UK, Ireland, EMEA and North America.
EMS offers fully outsourced equipment management services to manufacturers and distributors across a broad range of industries. Our expertise guarantees significant cost savings by improving control over pallets, totes and crates. The EMS product portfolio is specifically designed to manage every aspect of your pallet account and other service providers, maximising efficiency and reducing costs.
We manage CHEP, LPR, IPP Logipal, PECO and iGPS accounts for blue-chip organisations across the globe, delivering effective and accurate account management, audits, invoice reconciliation and problem solving.
At EMS, we handle the complexities so you can focus on what matters most – your core business.
Vision & Values
“By collaborating and integrating with our customers we will provide the highest quality of service, delivering cost savings and free up time spent managing pallets.“
“We will do this by using innovative technology, proactive account management and remaining close to our customers. Delivering what we promise is our priority.“
Proactivity
Customer First
Forward Thinking
Impartiality
Benefits
Maximised Resources:
Our customers reclaim valuable management and administrative time previously spent on pallet oversight, enabling them to focus on their core business and responsibilities.
End to End Solutions:
We handle every aspect of the process, from ordering and movement declarations to query management and contract negotiations.
Invoice Reconciliation:
EMS meticulously reconciles each invoice from equipment suppliers on a line-by-line basis. Our customers receive bespoke monthly reports detailing usage, expenditures, and insights into their pallet accounts.
Flow Analysis:
We conduct detailed daily analyses to monitor the health of each component of your pallet account. Our insights identify potential areas for cost savings and optimisation.
Raise Your Profile:
With our extensive expertise and dedicated approach to equipment management, we ensure that equipment suppliers, other users and receiving locations give greater attention to the queries and solutions we present.
Eliminate Exposure:
We implement comprehensive control procedures for all our customers. When adhered to, these measures guarantee that there will be no equipment losses.
Accurate Budgeting:
We frequently identify discrepancies in equipment budgets, which often rely on prior year spending rather than forecasted activity. If last year’s budget was incorrect, this year’s will also be incorrect. We maintain your budgeted spend.
Reduction in Spend:
By micromanaging your pallet account, we will minimise your current costs and eliminate penalty charges. As a cost neutral solution, we take pride in delivering tangible savings.
Over the past decade, EMS has become an invaluable partner to Britvic Ireland. Their deep understanding of our operations has allowed them to manage our pallet systems with exceptional precision. EMS has always been there to provide tailored solutions. Their proactive approach and long-standing support have streamlined our logistics, helping us maintain efficiency and focus on delivering quality beverages to our customers.
I call EMS the Ronseal company as they do exactly what it says on the tin, they manage the pallet account to its optimum…
EMS has managed the TGL pallet pool for many years now. They have the knowledge, focus & control required to optimise our pool. Their knowledge of this complex area is vast & we can be sure that our assets are under control.
When I first took over this role, I was quite skeptical of what EMS offered us – how wrong I was! Invaluable pretty much sums them up. From day to day pallet management at which they excel all the way though to negotiations during tenders, I sleep easy knowing that our equipment management is in the safest of hands.
