Case studies

Johnson & Johnson

EMS have worked with Johnson & Johnson since 2004, providing equipment management services for their UK, Irish and more recently, Swedish businesses. J&J’s Malcolm Duckett explains why EMS is one of their most trusted partners…

What is your overall impression of EMS?
They are an invaluable extension of our supply chain operation that integrates seamlessly into our operating model. We couldn’t be as effective without them. By having experts focus on our account each day it takes pressure away from the management of pallets and allows us to focus on our core business. Their customer service is excellent and the added value in terms of industry experience is second to none.

How have EMS increased efficiencies?
Since we started to work with EMS, we have saved an enormous amount of resource that we have been able to allocate elsewhere. Just the administration of the pallet accounts alone is a time-consuming job. Our pallet account runs far more efficiently and invoices flow smoothly, as all spend is pre-validated/reconciled by the EMS team.

How have EMS saved you money?
EMS track savings they make on a monthly basis and we formally realise them at the end of the year. EMS have worked closely with our supply chain team and our pallet provider to reduce additional spending on non-headline fees. This is across dwell time, LVD, NCD and LEC charges. Additionally, we don’t have to employ a pallet controller.

How do EMS help you to achieve your logistics budget?
EMS are involved in the annual budgeting process to ensure that we accurately forecast what our pallet spend will be, based on sales volumes. EMS keep such a close eye on our account that it’s nearly impossible for us to overspend, even if we tried! Monthly spending reports are shared to ensure we’re fully aware of all cost incurred ahead of invoice processing.

What value do you put on their service?
In pure monetary terms based on our pallet spend, the liability we face annually and the value we extract from our relationship, their cost is relatively small. The pool of knowledge available to us at the end of the phone is worth the money alone. Simply put, we’d be far worse off without them in our business.

Brew Dog

Ross Watson is Global Head of Supply Chain at BrewDog; he gave his thoughts on why EMS is a highly valued partner for the worlds foremost carbon friendly drinks company.

Why EMS?
I worked with EMS during my previous roles and saw first-hand the value they add to a supply chain operation so bringing them into BrewDog was one of the easiest decisions I made, when I started.

Why outsource?
Simply, EMS are experts in what they do. Pallet and equipment management is a complex part of inbound and outbound logistics that very few people are real experts in and if it’s not managed correctly it can be costly.

Their knowledge and experience is invaluable in helping us achieve our supply chain goals.

We didn’t face many significant issues before we started working with EMS but we knew that our volumes would significantly grow so we brought them in to help protect us through the growth. Since our partnership started our volume has exploded so it was the right move!

How does it work?
The team at EMS take control of everything from ordering to movement declaration and from invoice reconciliation to query management. They have maintained control over the exponentially increasing volumes with no exposure incurred thanks to their approach of micromanaging each element of the account.

Whilst we have open lines of communication we speak on an infrequent basis because they are always completely on top of the account. When we do speak, for review meetings or if there’s a problem or observation that I need to be made aware of, a plan has usually already been established to solve the issue.

This helps save valuable time looking for a solution in a situation we don’t fully understand. These solutions are generated from EMS’s extensive knowledge of how pooling works and their strong relationships with the suppliers.

Do EMS help you achieve your goals?
Very importantly for BrewDog, they maintain control of our assets which means we don’t have to replace them, which in turn means less resources used and ultimately reduced carbon wastage.

Crucially the pallet spend is always achieved or under budget.

Final thoughts…
I’d highly recommend speaking to EMS to understand how they could help you. It may open your eyes to the possibilities that you didn’t realise were available.

Contact us on  +44 289 0022 342

Contact us on
+44 289 0022 342

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